This Privacy Policy explains how Groomwell by Rockwell LLC handles information in the course of running a coat care studio. The developer responsible for this website and policy is GroomWell Rockwell, working for the studio at 140 Poplar Ave, Logan - 84321-4616, United States (US). The policy describes the practices of this business alone. It is written in plain English so that any visitor, neighbour, or regular at the bench can understand what happens to personal information without needing a legal dictionary.
1. Scope of This Policy
This policy applies to information collected through the website at groomwellrockwell.mom and through the day to day operation of the coat care studio run by Groomwell by Rockwell LLC at 140 Poplar Ave, Logan - 84321-4616, United States (US). It covers enquiries sent through our contact form, booking notes sent by email, telephone calls to the studio, and records kept at the bench during a visit.
This policy does not cover the practices of other businesses, including any vehicle service used for collection and drop-off where that service operates under its own privacy terms. It also does not cover any application or platform that a visitor chooses to use to reach us. When a visitor leaves our website and enters another service, the privacy policy of that service applies from that point onward.
We operate a small studio and we aim to collect the least information needed to offer safe, steady coat care. If a part of this policy does not match a practice you observe, please tell us at once so we can correct it. Transparent records are part of running an honest bench.
2. Who We Are
Groomwell by Rockwell LLC is a computer systems design and professional services business that runs a coat care studio in Logan, Utah. Our registered address is 140 Poplar Ave, Logan - 84321-4616, United States (US). The studio telephone is +19297131372 and the studio email is grooming@groomwellrockwell.mom.
For the purposes of applicable data protection law, Groomwell by Rockwell LLC is the controller of the information described in this policy. This means the business decides why and how the information is handled. The developer who prepared this website and this policy is GroomWell Rockwell. Questions about this policy should be directed to the contact details above rather than to any third party.
We are not a veterinary practice, not a hair salon, and not a laundry. We do not offer medical advice, diagnosis, or treatment. When we notice something at the bench that seems better examined by a trained medical professional, we say so plainly and let the owner decide the next step.
3. Information We Collect
We collect information you give us directly, information generated automatically when the website is used, and information noted at the bench during a visit. Each category is described below.
Information you give us
- Your name, so that we can greet you properly and find your booking.
- Your email address, so that we can reply to an enquiry or confirm a window.
- Your telephone number, so that we can confirm a collection or a late change.
- The content of your message, including any details about the coat and the service you need.
- Any notes you choose to share about an animal, such as a preference for quiet handling or a fear of the dryer.
Information generated automatically
When you visit the website, our hosting provider may record standard technical information such as the type of device, the browser family, the date and time of the request, and the page that was viewed. This information is used in aggregate to keep the site working and to understand which pages are useful. It is not used to build a profile of an individual visitor.
Records kept at the bench
During a visit we keep a short note on the coat: the temperature that suited it, the length that worked, the blade that was used, and the places where mats tend to form. These notes help us prepare the table before a return visit. They describe the coat and the care given, and they are kept in the studio record for this business only.
4. How We Collect Information
Most information reaches us because you send it to us. You may complete the form on the contact page, which prepares a message in your own mail application, or you may write to grooming@groomwellrockwell.mom directly, or you may call +19297131372. In each case you control what you include.
The contact form on this website does not store your message on a server. When you press the send control, the page builds a mail link and hands it to your own email software. The message travels from your own account to our studio mailbox and is handled like any other email you might send.
Some technical information is collected automatically by the web server as pages are requested. We also collect a small amount of information in person when a visitor arrives for a bench appointment and we confirm the details of the visit.
5. Why We Use Information
We use personal information for a short list of practical reasons. We use it to answer enquiries about a coat and its care, to arrange a bench time, to confirm a collection window, and to keep a record of the work that was done so the next visit starts from a known point.
We use contact details to reply to you and, where you have asked for a follow up, to remind you when a de-shedding series or a seasonal check is due. We use technical information in aggregate to keep the website available, to fix broken pages, and to understand which parts of the site people actually read.
We do not use personal information for advertising, we do not sell it, and we do not rent it to anyone. We do not use automated decision making to make choices about a visitor or a coat. Any decision about a service is made by a person at the bench.
6. Legal Bases for Processing
For visitors in regions where a legal basis must be identified, we rely on the following grounds. We process information to take steps at your request before entering a service arrangement, and to perform the service once a visit has been booked. We process information to comply with record keeping duties that apply to a business in the United States.
We also process information on the basis of our legitimate interest in running a safe and orderly studio, which includes confirming bookings, maintaining the security of the premises, and keeping the contact record accurate. Where a legal basis of consent is required, we ask for it clearly and you may withdraw it at any time by writing to us.
We do not treat a person differently for refusing optional communications. If you decline a reminder, you will still be able to book a visit in the usual way by writing or calling the studio.
7. Bookings and Studio Records
A booking note usually contains a name, an email address, a telephone number, a preferred week, and a short description of the coat. We keep the note while the booking is open and for a reasonable period afterwards so that a future visit can be planned without repeating every question.
Studio records are kept on paper and on a single studio device that stays on the premises. The paper notes sit in a folder at the bench and describe the service, not the person in more detail than needed. We keep the contact record separate from the care record so that a coat note can be read at the table without exposing a telephone number to anyone passing through the room.
If you ask us to remove a booking note before the visit takes place, we will do so where no other duty requires us to keep it. Removing the note may mean the next conversation starts from the beginning, which is a cost we are willing to accept when a guest asks for it.
8. Payment Information
The website does not take payments and does not accept card details through any form. Settling an account happens at the studio or through an arrangement confirmed in person. Where a card is used at the counter, the transaction is handled by the payment terminal of our bank and we do not keep a full card number in any record.
We may retain a receipt reference, a date, a service description, and an amount for accounting purposes. That record does not include the card security code and it is never stored on this website. If you pay by another method, we keep only the note needed to reconcile the account.
9. Email and Phone Communications
Email sent to grooming@groomwellrockwell.mom and calls to +19297131372 are handled by studio staff. We keep messages while they are useful for the service and for a reasonable period afterwards so that a follow up question has context. Messages that are no longer needed are removed during a routine tidy of the studio mailbox.
We send reminders only when you have asked for them. Every reminder includes a way to say stop, and a single reply is enough to end the reminders. We do not add addresses to a newsletter, we do not share a mailbox with another business, and we do not forward a visitor message to anyone outside the studio without a clear reason and a word with you first.
Calls are not recorded. If a call needs a follow up, a member of staff may make a short note of the enquiry so the next conversation is easier. That note is kept in the same folder as the booking record.
12. How Long We Keep Information
An enquiry that does not lead to a booking is kept for a short period, usually a few months, so that a return question is not lost. A booking record is kept while the visit is open. A studio care record is kept for a longer period because a coat that returns in the following season is easier to care for when its history is at hand.
Accounting records are kept for the period required by tax and bookkeeping rules that apply to the business. Technical request logs are kept by the host for a short period and rotate automatically. When a record reaches the end of its useful life, it is removed or securely destroyed.
If you ask for earlier removal and no other duty requires us to keep the record, we will remove it. See the deletion section below for the way to make that request.
13. How We Protect Information
The studio is a small physical place with a locked door out of hours. Paper notes live in a folder at the bench, and digital notes live on one device that stays on the premises. Access to both is limited to studio staff. The device is kept current with security updates and is protected by a passcode and a screen lock.
Email and web traffic are carried over encrypted connections where the provider supports them. We use ordinary good practice rather than exotic measures, and we review the arrangement at the turn of each season. No system is perfectly secure, but the volume of information we hold is small and the ways it can be reached are few.
If a breach affects personal information and the law requires notice, we will tell the people concerned promptly and explain what happened in plain words. We will also tell the relevant authority where a duty to do so applies.
14. Privacy for Children
This website is intended for adults who arrange care for a coat. We do not knowingly collect personal information from a child through the site. A parent or guardian may include a young person in a booking, and the information recorded in that case belongs to the arrangement rather than to the child as a separate account.
If we learn that a child has sent personal information through the site without a parent or guardian, we will remove it. To tell us about such a case, write to grooming@groomwellrockwell.mom with the subject line Privacy Request and enough detail for us to find the record.
15. Your Choices and Rights
You may ask what information we hold about you, ask for a copy, ask for a correction, ask for a restriction on how it is used, or ask for it to be removed. You may also object to a use that rests on our legitimate interest. To exercise a right, write to grooming@groomwellrockwell.mom or call +19297131372.
We will confirm your identity in a proportionate way before acting on a request, usually by checking the email address or telephone number already on the booking record. We will respond within the period required by the law that applies, and in any case without unreasonable delay.
Some choices are simply settings. You may decline reminders, ask that a care note be kept to a minimum, or ask that a photo not be taken at the bench. We will honour these choices where they do not conflict with a legal duty, and where they do we will explain the conflict.
16. Access and Correction Requests
If the name, email address, or telephone number on your booking record is wrong, tell us and we will correct it. A short message with the correct details and the visit date is enough. If you would like to see the care note kept for a coat, ask at the bench and we will read it with you.
We do not charge a fee for a reasonable access or correction request. Where a request is repetitive or clearly unfounded, we may explain why we cannot act and, if the law allows, decline. We will always give a reason rather than leave a request unanswered.
17. Deletion Requests
You may ask for a booking note to be deleted at any time. If the visit has not taken place, we can remove the note and the associated contact details once we confirm there is no outstanding arrangement. If the visit has taken place, we will remove the contact details and keep only the minimum care note needed to keep the studio record consistent.
Some records cannot be deleted at will, for example an accounting entry that a tax rule requires us to keep. In that case we will delete everything else and tell you what remains and why. We will not quietly keep more than a legal duty demands.
When we delete a record, the paper note is shredded and the digital note is removed from the device. Backups rotate on a short cycle, so a removed record may persist in a backup for a little while before it ages out.
18. Third Party Services
The website links to a small number of pages of its own. It does not embed a third party video player, an advertising panel, or an external map. If a future version embeds any such element, this policy will be updated before that element appears.
Our host, our email provider, and our bank are independent businesses. They process information for the narrow purpose of serving the studio. They do not receive a mailing list from us and they do not receive booking notes beyond the content of a single message that passes through their systems.
If you follow a link from this site to another site, the privacy policy of that site applies. We encourage you to read it, because a coat care studio can only vouch for its own records.
19. Data Storage Locations
Most records stay in Logan, Utah. Our host and email provider may process data in data centres in the United States. Where information is handled outside the state, it remains subject to the terms of the provider and to the protections described in this policy.
We do not transfer information to a country without a lawful basis for the transfer. If a provider changes the region in which it stores data, we will review the arrangement and update this section where the change is material.
20. Changes to This Policy
We review this policy at least once a year and whenever the studio changes a practice that touches personal information. When a change is material, we will update the date at the top of the page and, where it is practical, note the change on the homepage.
Continued use of the website after a change means you accept the updated policy. If you do not agree with a change, you may still contact us about a booking and we will explain how the change affects the information we hold for you.
The current version always sits at groomwellrockwell.mom/privacy. If a printed copy is needed at the bench, ask a member of staff and we will provide one.
21. How to Contact Us
For any question about this policy or about the information we hold, write to Groomwell by Rockwell LLC at 140 Poplar Ave, Logan - 84321-4616, United States (US). You may also email grooming@groomwellrockwell.mom or call +19297131372 during business hours.
Please include the subject line Privacy Request, your name, and enough detail for us to find the record. We read every message and we reply in the same language in which it was written, which for this studio is English.
If you are not satisfied with our response, you may contact the data protection authority that applies where you live. We would rather hear from you first, because most questions are settled in a short conversation at the bench.